Last updated: 11/03/2025
This Privacy Policy describes how Porridgepowder.com (“we,” “us,” or “our”), a brand owned and operated by JIDAN Food Industries in Nairobi, Kenya, collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, or interact with us.
By accessing Porridgepowder.com or using any of our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Introduction
At JIDAN Food Industries, we value your privacy and are committed to protecting your personal information. This policy explains the types of data we collect, why we collect it, how we use it, and what rights you have regarding your personal data. We follow applicable data protection laws in Kenya, including the Data Protection Act (2019).
This policy applies to all visitors, customers, and users of our website and online platforms.
2. Information We Collect
We collect personal and non-personal information to process orders, improve user experience, and communicate effectively with customers. The types of information we may collect include:
a. Personal Information Provided by You
This includes:
- Full name
- Phone number
- Email address
- Delivery address or location details
- Billing details (excluding full payment card numbers)
- Order information
- Account details if you create an account
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device information
- Browser type and version
- Pages you viewed
- Time spent on pages
- Referring website or URL
- Cookies and tracking technologies
c. Payment Information
Payments may be processed through secure third-party gateways such as mobile money (M-Pesa), card payment processors, or bank transfers. We do not store your full card or payment details. Only payment confirmations or transaction IDs are stored for record purposes.
d. Social Media Information
If you interact with us through Instagram, TikTok, Facebook, or other platforms, we may receive basic profile information depending on your privacy settings with those platforms.
3. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To communicate with you about your purchase, delivery, or support requests
- To send marketing promotions, new product updates, and offers (only with your consent)
- To improve our website performance and user experience
- To prevent fraud, unauthorized transactions, or security breaches
- To comply with legal obligations and resolve disputes
- To personalize content and recommend products based on your preferences
Your information is NEVER sold, rented, or traded with third parties for advertising or commercial gain.
4. Sharing Your Information
We may share your information only with trusted third parties who help us deliver our services. These may include:
a. Delivery and Courier Partners
To fulfill deliveries efficiently, couriers may require your name, phone number, and delivery address.
b. Payment Processors
Mobile money, bank, and card payment gateways require basic transaction data.
c. Service Providers
These include website hosting companies, analytics tools, and email service providers.
d. Legal Compliance
We may share information with government authorities if required by law or court order.
All third parties are required to protect your data and process it only for the services they provide on our behalf.
5. Cookies and Tracking Technologies
Porridgepowder.com uses cookies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Remember your preferences
- Show relevant ads and promotions
You can disable cookies in your browser settings, but some features of the website may not function properly as a result.
6. Data Storage and Security
We maintain strict security measures to protect your personal information from unauthorized access, alteration, or loss.
Security practices include:
- Secure servers
- Encrypted communications where applicable
- Limited staff access to sensitive information
- Regular monitoring for security vulnerabilities
Despite these measures, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
Under Kenya’s Data Protection Act, you have the following rights regarding your personal data:
- Right to Access – You can request a copy of your personal data we hold.
- Right to Correct – You can request correction of inaccurate or incomplete information.
- Right to Delete – You can ask us to delete your data where legally permissible.
- Right to Withdraw Consent – You may unsubscribe from marketing communications at any time.
- Right to Object – You can object to certain types of data processing.
To exercise any of these rights, contact us through the contact details provided at the bottom of this policy.
8. Data Retention
We retain your personal information only as long as necessary:
- To fulfill the purpose for which it was collected
- To comply with legal obligations
- To maintain financial and business records
Once data is no longer needed, it is securely deleted.
9. Children’s Privacy
Porridgepowder.com is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, contact us so we can delete it.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of the website indicates acceptance of the updated policy.
11. Contact Information
For questions, concerns, or data requests, contact us using the information below:
JIDAN Food Industries
Email: jidanfoodindustries@gmail.com
Phone: +254 747 375377
Location: General Waruinge Street, Nairobi, Kenya
Website: Porridgepowder.com
