Last updated: 11/03/2025
These Terms and Conditions (“Terms”) govern your use of Porridgepowder.com (“the Website”), owned and operated by JIDAN Food Industries (“we,” “us,” or “our”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please stop using the Website immediately.
1. Acceptance of Terms
By using Porridgepowder.com, purchasing our products, creating an account, or interacting with our services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
2. About Our Products
Porridgepowder.com sells instant porridge products and related food items.
All products are prepared, packaged, and supplied by JIDAN Food Industries in Nairobi, Kenya.
While we take great care to ensure accuracy, product images, descriptions, and nutritional details provided on the Website may vary slightly from the actual product due to packaging updates, ingredient changes, or supply variations.
3. Eligibility to Use the Website
You must be at least 18 years old to purchase products or create an account on the Website. By using the Website, you confirm that you meet this requirement.
4. Account Registration
You may create an account to access certain features.
You agree to:
- Provide accurate and updated information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized access
We reserve the right to suspend or delete accounts that violate these Terms.
5. Orders and Payments
a. Order Acceptance
All orders placed through the Website are subject to acceptance. We may refuse or cancel an order if:
- The product is out of stock
- Payment is not completed
- Fraud or suspicious activity is detected
- Delivery location is outside our supported areas
b. Pricing
All prices are listed in Kenyan Shillings (KES). Prices may change without notice.
c. Payment Methods
Accepted payment methods may include:
- M-Pesa
- Cards (via secure payment processors)
- Bank transfer
- Cash on delivery (if available)
Your order will only be processed once payment is confirmed (except for cash on delivery orders, if offered).
6. Shipping and Delivery
Delivery timelines, fees, and coverage areas are provided in our Shipping Policy.
You agree to provide accurate delivery details.
We are not responsible for delays caused by:
- Courier partners
- Incorrect delivery information
- Recipient unavailability
- Unforeseen events such as weather or road conditions
Risk of loss or damage transfers to you once the order is delivered to the provided address.
7. Returns, Refunds, and Exchanges
Our Refund & Return Policy applies to all purchases.
Due to the nature of food products:
- Returns are not allowed unless the product is damaged or incorrect
- Claims must be made within 48 hours of delivery
- Photographic evidence may be required
Refund decisions are at the discretion of JIDAN Food Industries.
8. Product Availability
We make every effort to maintain accurate stock levels.
However, we reserve the right to:
- Limit purchase quantities
- Discontinue products
- Substitute ingredients when necessary (while maintaining product quality)
If an item becomes unavailable after ordering, we will contact you for alternatives or a refund.
9. Intellectual Property
All content on Porridgepowder.com, including:
- Text
- Images
- Graphics
- Logos
- Product descriptions
- Website layout
is the property of JIDAN Food Industries and protected by copyright laws.
You may not copy, reproduce, modify, distribute, or use any Website content without written permission.
10. User Conduct
You agree not to:
- Misuse the Website
- Interfere with its functionality
- Upload harmful code
- Make false or fraudulent orders
- Use the Website for illegal activities
Violation of these Terms may result in account termination and legal action.
11. Third-Party Links
The Website may contain links to third-party websites (such as social media).
We are not responsible for:
- Their content
- Their privacy practices
- Their terms and conditions
Accessing third-party sites is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, JIDAN Food Industries is not liable for:
- Indirect or consequential damages
- Loss of income, profits, or data
- Delayed deliveries caused by courier partners
- Misuse of products
- Errors or inaccuracies in product descriptions
Our liability is limited to the total amount paid for the product in question.
13. Health, Safety, and Allergy Disclaimer
Our products contain natural grains and may include ingredients that can cause allergic reactions.
It is your responsibility to:
- Review ingredient lists
- Seek medical advice if you have allergies
- Use the product as instructed
We are not liable for allergic reactions or misuse of products.
14. Indemnification
You agree to indemnify and hold JIDAN Food Industries harmless from:
- Claims
- Losses
- Damages
- Legal fees
arising from your use of the Website or violation of these Terms.
15. Modifications to Terms
We may update these Terms at any time.
Changes will be posted on this page with the updated revision date.
Continued use of the Website means you accept the revised Terms.
16. Governing Law
These Terms are governed by the laws of Kenya.
Any disputes shall be resolved in Kenyan courts.
17. Contact Information
For questions or concerns about these Terms, contact us:
JIDAN Food Industries
Email: jidanfoodindustries@gmail.com
Phone: +254 747 375377
Location: General Waruinge Street, Nairobi, Kenya
Website: Porridgepowder.com
